You are watching an Amazon series or your favorite movie on Amazon but you find that the subtitles are not working. What do you do when Amazon Prime subtitles not working? So, when subtitles do not work properly on Amazon Prime Video, it can be frustrating, but luckily, it’s usually pretty easy to fix. Here is how to fix the most common issues and what to do if the problem persists. So, stay with me till the end.
So why are my Amazon Prime Subtitles Not Working?
There are a few reasons why subtitles may not work with your Amazon Prime Video account. Some of these are:
- Your device has accumulated cache data.
- The app needs to be updated
- Closed Captioning (CC) needs to be enabled in the accessibility settings.
- Error in the subtitle configuration.
- The TV program or movie you are watching does not support subtitles for your selected language
Fixes to Amazon Prime Subtitles not Working ~~> ~~>
It is generally best to start with the simplest and most likely solutions. Try each step individually and in turn until you find the solution to your problem. So, let’s start with the solutions right away.
Check Subtitles Settings
It may seem obvious, but the settings menu of your Prime Video app is the first place you should try to fix the subtitles issue. By turning the subtitles off and on again, you can re-calibrate the subtitle display so that it shows properly again.
You should also check to see if you have Closed Captioning turned on. Depending on the title, Amazon Prime Video offers both closed captioning and non-subtitle options for a given language at CC. However, some users have reported issues where subtitles only appear with foreign language audio. Try turning the CC option on and off to see if that fixes the problem.
Check subtitles for other Programs
Since subtitles are usually encoded by the creator of the original content, there is a possibility that the Prime Video title you are watching does not support them. To make sure it’s not an isolated issue, try enabling subtitles for some other TV shows or movies. If they still do not work, it’s probably an app-wide problem.
If a title does not support subtitles, you’ll probably get the error message “Subtitles are not supported for this video.” However, this message does not always appear, so you should check if the subtitles work properly for other titles before trying other solutions.
Restart your App
If the subtitles still do not work properly after you make adjustments in the Settings and Configuration menu, your next best option is to restart the Prime Video app. This will clear some of the app’s temporary cache, which in turn might fix the subtitle issues.
Depending on the device you are using, quitting the app may not actually close it. If you can not force the app to restart, you should restart the device instead.
Restart your Device
The next step you should try is to completely restart or shut down the device you are watching Prime Video on. Restarting the system will clear the cache, which could affect the playback performance of apps like Prime Video.
For Windows/Mac/Android/iOS Users
Turn off your device completely and wait a few minutes before turning it back on.
For Game Consoles
Restart your console or turn it off completely and then restart it. If your console supports app suspension, make sure to manually quit the Prime Video app before rebooting.
Set-top boxes
Instead of simply turning the device off and on again, you should reboot with your set-top box or Smart TV to achieve a full reboot.
How to remove YouTube from your Smart TV? ~~> ~~>
Check for Updates
If after trying the above solutions you still have problems with the subtitles, the problem is probably caused by a bug in the app itself. The best way to fix this issue is to make sure your Prime Video app is updated to the latest firmware version.
The easiest way to check if updates are available is to go to the App Store from where you originally downloaded the Prime Video app and navigate to the Prime Video app page. If an update is available, you should see an Update button.
Un-Install and Re-Install the App
When you uninstall the Prime Video app from your device, all app files are also deleted. This is a good way to remove files that may be causing problems with subtitles. Once you delete the app, just reinstall it and check if the subtitles work now.
Use another Device
To check if the problem due to the device you are streaming from, try using Prime Video on a different platform. Since you can use your Prime Video subscription on multiple devices, you can install it on any device that supports the app to see if the problem persists.
Clear the Watch History
If the subtitles are still not working in the different apps and on the different devices, it is probably an account-level issue. You can try clearing your viewing history. This will remove your user settings for a particular show or movie.
Contact Amazon Support
Finally, if even after trying all the options above if the subtitle issues persist, your best bet is to contact Prime Video Help. They should be able to identify any back-end issues causing the error and give you further troubleshooting steps.The easiest way to do this is through your desktop browser:
- Go to the Prime Video contact page and select Streaming or Downloading > video streaming/downloading issue.
- Choose your preferred method of contact: email, phone, or live chat.
WRAPPING UP !! ~~> ~~>
Wrapping up this post, I say you’ve got an idea of the many methods that you have in your hands that will go a long way in you finding your way out of this crisis. You only need to follow the steps above diligently and resolve your issue. All the steps mentioned here are easy to follow even for a beginner. So, try your hand on any solution and fix your issue. That’s it !! On that note, until next time, see ya !! Goodbye !! ~~> ~~>
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